Privacy Policy

Last updated: 19th November 2025

Grovewood Gates (“Grovewood”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, place an order, or contact us.

This policy complies with the UK GDPR and Data Protection Act 2018.

1. Who We Are

Business Name: Grovewood Gates
Legal Entity: Benedict Wilkins (sole trader)
Registered / Correspondence Address: 29 Paradise, Coalbrookdale, Telford, Shropshire, TF8 7NP, United Kingdom
Workshop Address: (available on request for deliveries or collections)
Email: contact@grovewoodgates.co.uk
Phone: 01952 327350

We design, build, and supply made-to-order wooden gates, log stores, and other timber products. We also offer a local installation service.

2. What Personal Data We Collect

We only collect information necessary to process orders, provide services, and respond to enquiries. This includes:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Billing and delivery addresses

  • Order details and measurements

  • Installation information (if applicable)

  • Communication history (emails, messages, calls)

Information collected automatically

Our website may collect basic analytics such as:

  • Pages visited

  • General browser/device information

No profiling or targeted tracking is used.

Payment Information

All online payments are processed securely by Stripe, Squarespace, Apple Pay, PayPal, or a third-party invoicing platform (e.g., QuickBooks or Zoho Books). Grovewood does not store or have access to your full card details.

3. How We Use Your Personal Data

We use your information only for legitimate purposes, including:

  • Processing and fulfilling your order

  • Contacting you about your purchase or installation

  • Arranging delivery or site visits

  • Providing aftercare advice

  • Responding to enquiries

  • Keeping internal records (e.g., invoices, installation notes)

  • Meeting our legal and tax obligations

We do not:

  • Sell your data

  • Share your data with third parties for marketing

  • Send newsletters or marketing emails

  • Use automated decision-making or profiling

4. Sharing Your Data

We only share your information when necessary, such as with:

  • Payment processors (Stripe, PayPal, Apple Pay, etc.)

  • Delivery partners (for nationwide delivery)

  • Third-party invoicing platforms (if used for payment links)

  • Website provider / host (e.g., Squarespace)

These companies only receive the information required to provide their service and must comply with data protection laws.

We never share your data for advertising or marketing purposes.

5. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

  • Contract: to fulfil orders and provide services

  • Legitimate interest: to manage enquiries, provide aftercare, and run the business in a sensible way

  • Legal obligation: to maintain proper business records and comply with tax and accounting rules

6. Data Retention

We keep personal data only for as long as necessary for the purposes it was collected, including record-keeping, tax, legal, and business needs. Communication history (such as emails or messages) may be retained for as long as it remains relevant to orders, aftercare, installation history, or legitimate business purposes. You can request deletion of data at any time (unless we must keep it for legal reasons).

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Request deletion (where legally permitted)

  • Restrict or object to processing

  • Request a copy of your data

To exercise your rights, email: contact@grovewoodgates.co.uk

We will respond within one month.

8. How We Protect Your Data

We use appropriate technical and organisational measures to protect your information, including:

  • Encrypted payment processing

  • Secure website hosting (Squarespace)

  • Password-protected business systems

  • Limited data access

  • Secure storage of physical documents (if applicable)

Some data may be stored or processed outside the UK/EEA by trusted providers (such as payment processors or website hosting platforms). Where this happens, those providers are required to protect your data to UK GDPR standards.

While we take every reasonable step to protect your data, no system is 100% secure. However, we will notify you of any serious breach as required by law.

9. Cookies

Our website uses basic functional cookies required for the Squarespace platform to operate correctly and may use simple analytics cookies to understand general site usage (e.g., which pages are visited).

We do not use:

  • Third-party advertising cookies

  • Behavioural tracking

  • Remarketing pixels

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect how the site functions.

10. Third-Party Links

Our website may contain links to external websites. This Privacy Policy applies only to Grovewood Gates. We are not responsible for the privacy practices of other websites.

11. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on this page, with the “last updated” date shown at the top.

12. Contact

For questions about this Privacy Policy or your data:

Email: contact@grovewoodgates.co.uk
Phone: 01952 327350
Address: 29 Paradise, Coalbrookdale, Telford, Shropshire, TF8 7NP